A CRM shaped to your process,
not the other way round.
A boxed system forces the business to bend to someone else’s logic. We do the opposite: first we map how an order really moves through your company, then build the system around that process.
What the system is made of
We don’t take on “everything at once” — only what actually hurts. The rest is added once the process has settled.
Leads and clients
Every enquiry in one place: from the site, the bot, ads or entered by hand. The source is recorded automatically — you can see which channel works.
Deals and stages
A funnel matching your sales cycle: from first contact to payment. You see exactly where clients stall, instead of just “sales are low”.
Tasks and reminders
The system sets the next step itself and does not let a client be forgotten. Overdue tasks are highlighted instead of drowning in chat threads.
Roles and access
The owner sees money and analytics, the manager sees their clients, the specialist sees only their own tasks. Everyone sees exactly what they need to work.
Analytics and KPIs
Conversion, lead sources, revenue by month, response time, workload per manager. Calculated automatically, with no exports to Excel.
Integrations
Telegram, email, site forms, payments, messengers. A lead from any channel lands in the database straight away, tagged with where it came from.
SVI CHU English: site, dashboard and bot — one project
Not a mockup and not a concept: the system runs every day, managed by the school’s owner from her phone.
No lead gets lost
From the site form, from the Telegram bot or entered by hand — everything in one database with statuses and response-time tracking.
Analytics without Excel
The funnel, lead sources, revenue by month and two-week activity are calculated automatically and open on a phone.
The dashboard is designed like the site
The dashboard is built in the same style as the public site, not a generic admin panel bolted onto a pretty landing page. Project breakdown →
What a custom CRM costs
The exact figure is fixed after the brief — it depends on the number of roles, stages and integrations, not on a “number of screens”.
Site + system
The full package: public site, dashboard with a lead database, roles, a bot and analytics. The scale of the SVI CHU English project.
Dashboard only
If the site already exists and should be left alone, we build the system separately and connect it to the existing forms and channels.
RIVENO ERP
We have our own system for companies where an order passes through several departments. You can see it live. About ERP →